Cloud24-7 Services

SIZE MATTERS
1. 25GB mailbox you’ll never have to worry about deleting a mail again
2. 12 x more email storage than the local industry average
3. Bottomless unlimited storage email archive

FEATURES MATTER
4. 99.9% uptime guaranteed
5. Free tamper proof 10 year email archiving
6. Push to mobile so you’ll have your mail with you wherever you are
7. Easy appointment scheduling with shared calendaring
8. Full-featured webmail interface
9. Single platform for mail collaboration and archiving simplifying administration and support
10. Open API for easy integration with your existing business applications
11. Backed by industry leading punitive service level agreement
12. Compliant with local legislation
13. Full contact synchronization with your mobile device
14. Cloud contacts backup even if you lose your mobile device, your contacts are still secure
15. Create individual distribution lists to keep groups up-to-date with information
16. Reduce communication costs with integration capabilities to external Messenger
17. Award winning technology backed by VMWARE

YOUR ENVIRONMENT MATTERS
18. Native support for Apple & Android smartphones & tablet devices – means you can access mail, contacts and calendar
19. Platform independent ensures support for Mac, Windows or Linux environments
20. Windows 8 & Outlook Support means that Cloud Mail is available on familiar interfaces of Outlook 2003, 2007, 2010
21. Archive Search Directory in Outlook allows you to search your archives without leaving your mail Outlook interface
22. Seamless integration with LDAP or Active Directory
23. Built-in BlackBerry BES support

SECURITY MATTERS
24. 100% email phishing protection against leading local banks – the only one in South Africa
25. 100% email anti-virus protection keeps you and your mail safe from email borne spam
26. Over 2,500 different spam checks on every email – ensures that SYNAQ keeps your mail and reputation protected
27. Enterprise class anti-spam protection
28. Remote lock and device wipe for enhanced mobile email security

SYNAQ MATTERS (Developed by SYNAQ)
29. Ranked 11th in the Forbes Top 20 Tech Companies in Africa
30. Ranked 6th Fastest Tech Company in South Africa in the AllWorldNetwork SA Fastgrowth 100
31. Launched first open source SaaS email security platform in South Africa
32. Quick solution deployment email accounts setup within 48 hours
33. World class telephonic and email support at no extra charge
34. No additional hardware or software costs
35. Free email access at any AlwaysOn hotspots countrywide
36. We process in excess of 1 billion emails a month
37. Trusted by over 300,000 users for their mail delivery needs across South Africa
38. 100% locally hosted infrastructure
39. All your data stored within South Africa’s borders – means you’re compliant
40. Complete peace of mind that your business mail is being taken care of
41. Mail infrastructure specialist since 2004
42. Backed by Internet Solutions

PRICE MATTERS
43. No setup costs
44. Affordable data digestion charges
45. Pay only for what you use
46. Option of monthly or 12 month fixed term contracts
47. Data ingestion for as low as R49 per GB excl. VAT
48. Save up to 80% on costs when compared to on premise Exchange
49. Most affordable business mailbox with archiving, in the world

You get all of this, for only R55.00/user/month incl. VAT

As blended threats gain publicity, client awareness is growing and the need for affordable, integrated and easy to use security services is increasing.

Today, the secret to maximising the power of technology lies in aligning software and hardware with the way users behave. Keeping pace with the cost and complexity of securing today’s new strategic technologies is a challenge faced by enterprises large and small. With the explosion of Web 2.0, data proliferation and a more mobile workplace, these challenges only increase. Now, cloud-delivered security solutions bring hope for getting ahead of these critical challenges. Cloud Web Security is a platform for supporting the next technological breakthrough.

Unlocking the benefits of cloud computing
Cloud Web Security leverages the world’s largest global security cloud to deliver the industry’s most comprehensive protection against advanced and emerging threats. With best of breed, multi–tenanted 100% cloud architecture, Cloud Web Security delivers all the benefits of proactive, real–time security without the need to deploy and manage appliances, software or agents. IT Security teams are now able to instantly create and deploy granular web-based policies — by user, group, location or action — to anyone, anywhere and on any device.

URL Filtering
Cloud Web Security enables organisations to limit their exposure to liability by managing access to web content for users, groups and locations. URLs are filtered by global reputation — against more than 90 categories, 30 super categories, and six classes.

Unmatched Security
Threat intelligence is built from billions of daily transactions for unmatched protection. Cloud Web Security scans and secures every byte of every inbound and outbound web transaction –
making it the industry’s most advanced and comprehensive Web Security.

Real-time Reporting and Analysis
Administrators have the ability to view any transaction, by any user, from any location — in seconds. The interface provides reports across department, group, or user, device, or location, with detailed reporting and analysis of Web 2.0 applications, network usage, threat protection, user policy and more.

Cost Savings
The Cloud Web Security solution boasts no appliances, software
or clients to deploy and manage. This eliminates backhauling costs and complexity. While the solution is cloud based, clients do not have to buy excess network capacity — Cloud Web Security scales flexibly as you need capacity.

Simplicity and Efficiency
Cloud Web Security delivers one unified console to create web policies across your organisation’s internet access management. Administrators manage their own policy — with changes instantly reflected across the entire cloud.

R21 per user per month incl. VAT

The concept of organisations using a single technology tool to perform a single task is history.

With information technology at the heart of business, the infrastructure that supports it has become increasingly important.

Has creating a resilient, highly-connected data centre environment become a costly distraction from your core business activity?

As a data centre specialist, we offer an alternative. Co-location hosting with inter-data centre connectivity, to enable our clients to extend their hosting network between two IS data centres in Johannesburg.

Cloud Rack is a solution that takes all the associated factors into account: world class data centres, premium hosting space and unrivalled fibre connectivity.

Our Cloud Rack solution provides you with rackspace in two separate IS data centres with fibre connectivity between the two hosting facilities, via the IS Fibre backbone, extending your hosting network.

IS’ data centres are equipped with a wide range of security, power management, cooling and network access equipment. Biometric sensors, security cameras and secure access are the first items encountered onsite. In addition to hundreds of servers, power regulation systems, diesel generators and air conditioning systems are vital aspects of the facilities. Connectivity to the data centres is assured by multiple black fibres accessing the buildings’ telco rooms through diverse entry points.

All infrastructure is totally controlled and managed by IS’ team of hosting infrastructure experts. The service provides network monitoring and standard monitoring on all devices hosted within the Cloud Rack solution, backed by a 24x7x365 team of technical support engineers.

Flexibility
Cloud24-7 provides the Cloud Rack Solution in a variety of different configurations – Bronze, Silver or Gold. Single or dual path connectivity between data centres is provisioned with 100, 200,300, 500, 800 Mbps or 1Gbps fibre. Dual path solutions provide failover should one fibre link become unavailable – services will automatically move to the second fibre link.

Unmatched SecUrity
Advanced secure-space options boasting dedicated locked cabinets within the IS data centres, satisfy your organisation’s stringent security requirements. We pride ourself on building advanced, cutting-edge, multi-level physical security into every data centre to ensure that your infrastructure isn’t compromised. IS Cloud Security also provides an extensive array of sophisticated managed security services that supplement our standard security measures.

Superior resilience
Cloud24-7/IS develops and deploys sophisticated supporting infrastructure to provide reliable and consistent connectivity, power, availability and cooling.

Unlocking the benefits of Cloud Managed Backups

Data is the crucial component of every commercial entity and without data, businesses cannot function. Keeping a reliable backup of your essential data is paramount to the successful operation of a business. Cloud24-7 Managed Backups is a secure, automated disk to disk backup and recovery solution offered on robust storage infrastructure. This product is designed for network efficiency, central management, policy based control and simplicity of use.

Traditional tape based solutions require a combination of full and incremental backups as well as additional hardware and controls to manage. The restore process can be problematic and slow if older data is needed as tapes are physically returned to the hosting premises and this adds risk and can affect the recovery time. Disk to disk backup proves to be much more effective, fast and secure. The Cloud24-7 Managed Backup solution provides a daily backup and records changes to files since the previous day thus ensuring a full data set is available for each day. Data restores are available via the agent and can be performed at anytime.

The system architecture incorporates the best of breed backup technology and ensures consistent and reliable data protection.

SOLUTION FEATURES
•Reliability: A disk to disk backup solution eliminates the cost of removal and storage of tapes offsite as well as the replacement of backup tapes every few years. Time required to restore data is also reduced with the built – in restore. Businesses can eliminate the burden and associated risk of manual tape based procedures, saving time and money.
•Bandwidth: Only transferred file changes since last backup are sent to the platform which reduces bandwidth.
•Restores: Single or multiple file recovery can be performed via the installed agent. Data save sets are available for each day a backup was performed successfully.
•Data Retention – Data is stored on the platform for 8 weeks.

MANAGEMENT FEATURES
•Management: Backup scheduling and file selection is managed by Internet Solutions. The customer is able to perform restores as well as view the backup event logs via the self-help portal.
•Software upgrades: Backup clients are automatically upgraded to the latest software version.
•Reporting: Backup success and failure reports (daily & monthly success reports) will be automatically sent via e-mail to the client.

SOLUTION BENEFITS
•Ensures business continuity: The service supports a customer’s business continuity plan by providing comprehensive protection and preservation of data, both locally and offsite.
•Protect the intellectual capital of your online business: Ensure peace of mind knowing that all critical data on the server(s) is preserved and protected.
•Benefit from a fully managed backup: the service is fully managed by IS Hosting engineers. Monitoring and backup validation checks ensure system continuity.
•Byte level patching: incremental backups (binary patching) minimise data transfer and bandwidth usage, by identifying the changed bytes in modified files.
•Data compression: Data is compressed in transit, minimizing transfer times and network loads.
•Disconnections Resume: Disconnections are resumed from the last byte sent –partially transferred files do not need to be resent.

CUSTOMER RESPONSIBILITIES
•File Selections: The customer must ensure that the correct file selections are mentioned in the pre-installation document. Changes can be made to the file selection at any time through the standard support process.
•Data Verification: The customer must ensure that they can successfully recover data to their server / platform / systems as part of their general system tests.

TECHNICAL FACTS
•Support for Windows Server 2000,2003 and 2008
•Support for REHL based Linux distributions
•Support for SUSE based Linux distributions
•Support for SUN Solaris 8 – 10, IBM AIX and HP UX based Unix distributions
•Support for MS Exchange 2003, 2007 with single mail recovery
•MS SQL 2005 and 2008
•Support for open or locked files using VSS